Baker & Joy provide Independent Investigating Officers to investigate complaints at Stage 2 of The Children Act. Our Investigating Officers have health and social care backgrounds and years of experience in dealing with Stage 2 complaints. Every investigation is carried out in a fair, thorough and transparent manner.
Our Investigating Officers are impartial and meticulous. We take time to interview all parties concerned and review all relevant documentation. We report our findings in a timely manner and make clear recommendations about whether or not the complaint is upheld and, where necessary, the remedial actions required.
Our Investigating Officer services include:
Why Baker & Joy?
All our Independent Investigating Officers are fully vetted and DBS checked and backed by our comprehensive policies and procedures to ensure that everything we do is carried out to the very highest standards.
We are a completely independent organisation with in-depth experience of providing Investigating Officers and Independent Persons to assist in Stage 2 and Stage 3 complaints. We liaise with the Independent Person and Complaints Manager throughout while maintaining strict independence from both the Local authority and complainant.