Baker & Joy provide Independent Person services to assist in the investigation of Children Act Stage 2 complaints. Our Independent Person’s role is to ensure the process is fair and that the complainants views are heard. We ensure that the complaint is investigated fairly and openly.
The Children Act provides a right to people who are using or want to use services to make complaints about the Local authority if they are unhappy with the services they are receiving or wishing to receive. Increasingly, these complaints come directly from the child or young person themselves. This is an extremely daunting process. Our Independent Person services are designed to support the complainant to ensure that their input is valued and listened to. Our goal is to aid in the positive resolution of the complaint.
Our Independent Person services include:
• Ensure that the complainant is actively involved in the process
• Ensuring that their views are heard and acted upon
• Ensuring a thorough investigation is undertaken
• Attending Interviews and reviewing all relevant documentation
• Providing a report to the local authority
Why Choose Baker & Joy?
All our Independent Persons are fully vetted and DBS checked and backed by our comprehensive policies and procedures to ensure that everything we do is carried out to the very highest standards.
We are a completely independent organisation with in-depth experience of providing Investigating Officers and Independent Persons to assist in Stage 2 and Stage 3 complaints. With a specialism in advocacy, we are better prepared than most similar consultancies to provide Independent Persons that know how to deliver support to the young person in a way that ensures they are listened to and valued throughout the process.